Refund Policy

Refund Rules

Senapati network follows a fair and documented process for reviewing eligible refund requests.

1. Eligible Cases

• Duplicate payment due to system error.
• Incorrect charge caused by operational mistake.
• Payment collected for a service that could not be delivered due to internal failure.

2. Non-Refundable Cases

• Processing steps already completed as per agreed service flow.
• Charges explicitly disclosed and accepted by the customer.
• Delay or rejection due to missing or incorrect customer documents.

3. Request Process

1. Submit a request with transaction details and reason.
2. Our team verifies payment records and case history.
3. If approved, refund is initiated through the original or verified bank channel.

4. Processing Timeline

Refund verification usually takes 5-7 business days. After approval, settlement may take an additional 7-10 business days depending on banking network timelines.

5. Required Information

• Customer name and registered phone number.
• Transaction ID, date and amount.
• Loan or application reference (if available).
• Short written reason for request.

6. Policy Updates

We may revise this policy when required by operational or regulatory needs. Any updated version is published on this page.